Frequently Asked Questions
Everything you need to know about your artistry essentials.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and lightly used or unused to qualify for a refund.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Are your products cruelty-free?
Yes, MAKEUP BY MARIO is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How can I find my perfect shade?
We offer a digital Shade Finder tool on our product pages to help you match your skin tone. You can also view our artistry guides and swatches on various skin tones for reference.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Afterpay for eligible orders.